The Call Center of the State Customs Service of Turkmenistan, launched in February of this year, has demonstrated high efficiency over a short period of operation and has become a key tool for increasing the transparency of the country’s customs system.
According to the latest data from the service, during the initial February-April 2026 period, the call center operators handled 201 inquiries. This statistic clearly confirms the relevance and timeliness of introducing the new digital service for both ordinary citizens and representatives of the business community.
An analysis of incoming calls showed that subscribers are most interested in the practical aspects of foreign economic activity, including customs clearance of goods and cargo, the specifics of export-import operations, and clarifications of procedures in force at customs posts at checkpoints across the State Border of Turkmenistan.
The launch of a single hotline has played an important role in establishing direct and open interaction between customs authorities and foreign economic activity participants. The opportunity to obtain qualified and reliable information in advance allows businesses to better prepare for cross-border operations. This, in turn, contributes to a significant acceleration and simplification of customs clearance and border crossing procedures.
The agency emphasizes that the consultation service is provided entirely free of charge.
For the convenience of citizens and entrepreneurs, the call center operates daily, except Sundays, from 09:00 to 17:00. Contact phone: 39-41-39. /// nCa, 17 May 2026